Frequently Asked Questions:
How are the preserved specimens packaged?
Preserved specimens are typically vacuumed-sealed and shipped in a box for maximum space efficiency. If you would like special packaging, please ask! We can also ship in pails, jars, and in special quantities. Please note: Price for pails may increase costs of shipping and handling. If you request pails, a member of our customer service team will contact you with updated order totals.
How should I store preserved specimens once they arrive?
Most of our preserved specimens should be good for 6 months - 1 year. These specimens should be stored at room temperature, out of the heat and direct sunlight. It is OK to refrigerate the specimens but do not freeze them.
How do I dispose of our preserved specimens after I'm done?
Proper disposal of preserved specimens will vary from state to state, and in some cases, county to county. Please check with your local authorities for proper disposal requirements.
What does single, double, and triple injection mean on most preserved specimens?
Many of our preserved specimens have an upgrade option to include latex injections to better view the circulatory system. Single injection includes a red latex injected into the arteries. Double injection includes both a red latex injected into the arteries plus blue latex injected into the veins. Triple injection includes the red and blue, plus a yellow latex injection into the hepatic portal. (Sharks are different. Double injection includes red latex into the arteries and yellow latex into the hepatic portal)
How much will shipping be?
That's a tough question. We are not able to give a shipping estimate over the phone. Shipping is calculated on weight and location of delivery, and preserved specimens will all weigh something different. In some cases, we can give our best guess, but it will not be the final amount.
How are preserved specimens shipped?
In most cases, our items are shipped via UPS ground and can take 3-5 business days to arrive at your location. Please contact us if you need expedited shipping as it is not an available option online.
What is the difference between a Compound and Stereomicroscope?
Generally, a compound microscope is used to look at very small items on slides - like blood cells, plant cells, mitosis, meiosis. A compound microscope can be either monocular or binocular. A typical compound microscope would have magnification of 40x, 100x, & 400x, and sometimes 1000x (oil).
A Stereomicroscope is generally used for looking at a larger item. Stereos work well for bugs, coins, rocks - objects that are more "3-D". A stereomicroscope is usually binocular, but does not have to be. A stereo scope will often have magnification of 10x and 30x, or 20x and 40x. More expensive stereomicroscope will "zoom" magnification between these ranges.
What do I need to know about ordering Live/Fresh (Non-Chemical) Specimens?
All live/fresh (non-chemical) specimens will be shipped via 2Day UPS or USPS. Weekend and Monday deliveries are not available. Tuesday deliveries are available with overnight shipping. Recommend delivery on Wed-Fri. Please order a least one week in advance to ensure availability. Fresh items will also include cooler and ice charges. Please contact firstname.lastname@example.org for a fresh item quote.
Can I order now for a delivery in the future?
Absolutely! We can take an order today and ship up to one year later. Perfect for ordering supplies at the beginning of the school year for delivery throughout the semester. We will not bill or charge the credit card until items ship (exceptions can be made-please contact us for further information)
What are the payment options for ordering?
We gladly accept Visa, Mastercard, American Express and Discover. We also accept purchase orders from schools, school districts, colleges and universities.
RETURNS AND ORDER CANCELLATION POLICY
Please notify us immediately of any unsatisfactory shipments at 1.800.228.7117
Live Specimens: We must be notified within 2 days of delivery receipt to be eligible for replacement/refund.
Preserved Specimens: We must be notified within 7 days of delivery receipt to be eligible for replacement/refund
All other items: Please notify us within 7 days of delivery receipt of any damage/defects to be eligible for replacement/refund. **Restocking fees may apply**
If an order is cancelled after it has shipped (but has not yet been received), purchaser is subject to pay all shipping fees (outgoing and return) plus a $20 cancellation fee. **Restocking fees may also apply**.
If an order is cancelled before it ships, refunds will be made within 3-5 business days (if applicable). **Some items such as custom models, kits, books, lab equipment, and special orders may be subject to cancellations fees. Please speak to a customer service rep at 800.228.7117 for specific orders
Purchaser must pay return shipping fees for any undamaged merchandise. **Restocking fees may also apply**.