b"NEBRASKA SCIENTIFIC FAQHow are the preserved specimens packaged?Preserved specimens are typically vacuumed-sealed and shipped in a box for maximum space efficiency. If you would like special packaging, please ask! We can also ship in pails, jars, and in special quantities. Please note: Price for pails may increase costs of shipping and handling. If you request pails, a member of our customer service team will contact you with updated order totals.How should I store preserved specimens once they arrive?Most of our preserved specimens should be good for 6 months - 1 year. These specimens should be stored at room temperature, out of the heat and direct sunlight. It is OK to refrigerate the specimens but do not freeze them. How do I dispose of our preserved specimens after I'm done?Proper disposal of preserved specimens will vary from state to state, and in some cases, county to county. Please check with your local authorities for proper disposal requirements.How much will shipping be?That's a tough question. We are not able to give a shipping estimate over the phone. Shipping is calculated on weight and location of delivery, and preserved specimens will all weigh something different. In some cases, we can give our best guess, but it will not be the final amount.How are preserved specimens shipped?In most cases, our items are shipped via UPS ground and can take 3-5 business days to arrive at your location. Please contact us if you need expedited shipping as it is not an available option online. RETURNS AND ORDER CANCELLATION POLICYPLEASE NOTIFY US IMMEDIATELY OF ANY UNSATISFACTORY SHIPMENTS AT 1.800.228.7117LIVE SPECIMENS: WE MUST BE NOTIFIED WITHIN 2 DAYS OF DELIVERY RECEIPT TO BE ELIGIBLE FOR REPLACEMENT/REFUND.PRESERVED SPECIMENS: WE MUST BE NOTIFIED WITHIN 7 DAYS OF DELIVERY RECEIPT TO BE ELIGIBLE FOR REPLACEMENT/REFUNDALL OTHER ITEMS: PLEASE NOTIFY US WITHIN 7 DAYS OF DELIVERY RECEIPT OF ANY DAMAGE/DEFECTS TO BE ELIGIBLE FOR REPLACEMENT/REFUND. **RESTOCKING FEES MAY APPLY** IF AN ORDER IS CANCELLED AFTER IT HAS SHIPPED (BUT HAS NOT YET BEEN RECEIVED), PURCHASER IS SUBJECT TO PAY ALL SHIPPING FEES (OUTGOING AND RETURN) PLUS A $20 CANCELLATION FEE.**RESTOCKING FEES MAY ALSO APPLY**. IF AN ORDER IS CANCELLED BEFORE IT SHIPS, REFUNDS WILL BE MADE WITHIN 3-5 BUSINESS DAYS (IF APPLICABLE). **SOME ITEMS SUCH AS CUSTOM MODELS, KITS, BOOKS, LAB EQUIPMENT, AND SPECIAL ORDERS MAY BE SUBJECT TO CANCELLATIONS FEES. PLEASE SPEAK TO A CUSTOMER SERVICE REP AT 800.228.7117 FOR SPECIFIC ITEMSPURCHASER MUST PAY RETURN SHIPPING FEES FOR ANY UNDAMAGED MERCHANDISE. **RESTOCKING FEES MAY ALSO APPLY**."