HOW TO ORDER
Orders can be placed online using a Purchase Order or Credit Card. Purchase orders only accepted by verified schools/institutions. All other orders can be emailed to firstname.lastname@example.org or call toll free 1.800.228.7117 Monday through Friday from 8am-430pm CST. Be sure to include billing/shipping address, payment method, item numbers & quantity, and delivery date (if applicable)
RETURNS AND ORDER CANCELLATION POLICY
Please notify us immediately of any unsatisfactory shipments at 1.800.228.7117
Live Specimens: We must be notified within 2 days of delivery receipt of any unsatisfactory or damaged/defected products to be eligible for replacement/refund. ***Restocking fees may apply
Preserved Specimens: We must be notified within 7 days of delivery receipt of any unsatisfactory or damaged/defected products to be eligible for replacement/refund. ***Restocking fees may apply
All other items: Please notify us within 7 days of delivery receipt of any unsatisfactory or damaged/defected products to be eligible for replacement/refund. ***Restocking fees may apply
Custom Kits: Custom kits are non-refundable. There are no exceptions.
If an order is cancelled after it has shipped (but has not yet been received), purchaser is subject to pay all shipping fees (outgoing and return) plus a $20 cancellation fee. ***Restocking fees may also apply**.
If an order is cancelled before it ships, refunds will be made within 3-5 business days (if applicable). **Some items such as custom models, kits, books, lab equipment, and special orders may be subject to cancellations fees. Please speak to a customer service rep at 800.228.7117 for specific orders
Purchaser must pay return shipping fees for any undamaged merchandise. ***Restocking fees may also apply**.
**Authorization is required before any items may be returned. Please call 1.800.228.7117**
Prices are effective immediately and supersede all previous price lists and are subject to change without notice.
**Orders of less than $10.00 (not including freight) shall be assessed a service charge of $3.00.
SHIPPING TO INDIVIDUALS
Nebraska Scientific will ship non-hazardous products to an individual. Bacterial & fungal cultures, chemicals, and lab equipment are sold/shipped to institutions only. All individual orders MUST be prepaid with a credit card. We accept American Express, Discover, Mastercard and Visa.
All prices are F.O.B. shipping point. Shipping is extra and will be added to your invoice.
If an order is returned to us after failed delivery attempts, customer is responsible for additional shipping charges to re-ship order. Please specify a delivery date at check-out to avoid any delivery issues and additional charges.
Preserved specimens are bulk-packed in plastic vacuum sealed storage bags and shipped in boxes. All prices include standard packaging. Other packaging, such as individual packages, coolers, pails, jars or drums are available at a nominal cost. Call for pricing if you have special packaging requirements.
All orders will be shipped promptly, please allow 7-10 days for delivery. Requested delivery dates can be indicated during checkout but not guaranteed. Please call 800-228-7117 to guarantee requested dates. Delivery dates for living materials MUST always be given.
Our terms are net 30 days from DATE OF SHIPPING. Account subject to late fees if more than 60 days past due.
Live cultures are generally sent by Priority Mail, UPS 2nd day delivery, or Overnight Delivery. Live frogs and turtles are sent by air freight. All other items are generally sent UPS.
**Street address is required. UPS will not ship to a P.O. Box
COPYRIGHTS & TRADEMARKS
Copyrights and registered trademarks are provided by manufacturers and are used with permission.